Company Description Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to 60,000 clients in 11,700 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,900 associates, including 1,250 research analysts and consultants, and clients in 85 countries. Job Description You will process and schedule Stakeholder requests for Gartner Analyst’s time; ensuring the appropriate Analyst is aligned with the requested engagement. Collaborate with internal business partners such as Sales and Research analyst community to better understand client/prospect/vendor needs. Build and maintain strong relationships with analysts, Sales, Client Partner Group and Vendor/Analyst Relations community to increase effectiveness in the role. Adhere to internal processes to ensure a positive experience for the client/prospect/vendor and increased operational efficiencies. Accountable for content knowledge expertise in assigned technology area Provide the Research Team Manager and/or the analyst with detailed insight in advance of the client/prospect/vendor engagement to ensure they are prepared and set up for success. Remain abreast of updates to assigned core topics, published research and analyst agendas to enhance ability to service Inquires, Proof of Concepts (POC) and Vendor Briefing (VB) requests. Responsible for verifying that the client/prospect/vendor requests meet the minimum criteria for service and support in adherence to standard Gartner policies. Maintain a clearly documented audit trail of all analyst engagements to ensure proper usage reporting and analyst utilization. Utilizes Senior RCS and RES Managers as a point of escalation for problematic requests or unknown topical coverage areas. Requirements Experience in a fast paced customer service environment, preferably in the information technology industry Strong research and analytical skills. Ability to take initiative, ownership and accountability in processing client /non client requests. Excellent written and verbal communication skills. Ability to manage multiple tasks simultaneously and prioritize workload. Capacity to work as part of a virtual global team. Strong interpersonal and relationship building skills. Ability to problem solve and bring timely resolution to escalation. Process-driven, methodical and pays strong attention to detail Bachelor's degree, Major in Business or IT preferred Additional Details Gartner is an Equal Opportunity / Affirmative Action Employer committed to the value of workforce diversity.
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