An exciting opportunity to work with an international & dynamic team, delivering valuable insights to C-level clients in large organisations, developing your career with our structured achievement plans and a very attractive salary package. Your role as a Client Partner at Gartner is to achieve world-class levels of client support, value-added usage, retention, and client loyalty - engaging existing clients ensuring they use and receive value from their purchased Gartner services. You will be their primary Gartner contact and will work with individuals from some of the larger organisations from Gartner’s portfolio. Key Responsibilities: Develop intimate knowledge of the client's business and industry to drive usage and value-added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.). Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract. Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to Gartner expertise -such as but not limited to: Stimulate document usage of all clients Get the client to read minimum required documents within period leading up to the client’s renewal Ensure document usage of all clients who have not engaged Identify opportunities to connect the client to Gartner analyst community through inquiry Ensure the client renews their service prior to the cancellation date of the contract Identify where there is service misalignment or need for additional access and work with the field Account Executives to ensure client has the correct access Continually stay abreast of new product offerings and technology Candidate Requirements Must be fluent in written and spoken German and English for this role Bachelor's degree AND/OR 1-3 years work experience in a service oriented role; preferably one involving heavy phone interaction with clients Proven ability to build strong client relationships based on value-add service Evidence of over-achieving goals (top 20% performer) Positive attitude towards KPIs and targets Excellent oral and written communication skills Well defined time management and organizational skills Demonstrated intellectual curiosity/inquisitive nature Technology knowledge preferred Demonstrated ability to work well under pressure What we offer: Opportunity to develop your career in the world’s leading IT Research and Advisory Company which is facing an incredible growth with expectations to double the organization by 2019. Company benefits such as life insurance, private medical insurance (Vitality), attractive pension scheme, 25 days of holiday, cycle to work scheme and many other incentives Working at Gartner’s EMEA headquarters located only 30 minutes by train from central London, with a free shuttle bus service operating from Staines station Gartner: Gartner is the world's leading information technology research and advisory company, providing Clients with cutting-edge advice and thought leadership across the full spectrum of IT for more than 30 years. 70% of the Fortune 1000 and 76%of the Global 500 support their keytechnology decisions with Gartner advice. Apply now
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