Client Serices Partner (Conferences) - Gartner Inc. - Egham The Client Services Partner will align with the event sponsorship sales organization to ensure exhibitor clients receive value that far surpasses their sponsorship investment and re-sign year on year. Accountabilities:- Partner with Event Sales Organization to drive satisfaction, account retention, satisfaction and growth Serve as primary point of contact for exhibitor clients as it relates to maximizing the components of their sponsorship package Cultivate and expand existing business relationships through frequent client interactions to understand client organization’s objectives Understand each client’s sponsorship package and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering Understand account renewal plans and focus on services that will promote the plan objectives Assist in maintaining and expanding client relationships through onboarding, pre-event training, regular outreach, on-site delivery and post-event follow up Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value Constant evaluation of the client experience allowing for improved processes and actions Join Event Sales AE’s on client calls and meetings, as needed, to secure renewals and promote retention and growth Onsite presence to ensure 5* experience for Exhibitor Clients Professional Skills and Experience:- • 3-5 years’ experience in a fast paced and agile customer service environment • Understanding of events industry • Strong interpersonal and relationship building skills, strong Team Player, Business Acumen • Superior written and verbal communication skills; including presentation, facilitation, power of persuasion • Well defined time management and organizational skills; ability to prioritize workload and operate with a structured and passionate approach/methodology to deliver results
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