Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the indispensable partner to 60,000 clients in 10,000 distinct organizations. Through the resources of Gartner Research, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 3,800 associates, including 1,200 research analysts and consultants in 75 countries. For more information visit . Responsibilities: The selected individual must be fast learner, self-motivated, disciplined, organized, detail-oriented and able to work independently. Possess strong communication, customer service and organizational skills and the ability to effectively communicate in a multi-team environment. Candidate will work in a team environment in the support of a complex network design, consisting of various vendor technologies. Possess strong commitment to team environment dynamics with the ability to contribute and follow leadership directives at appropriate times. Applicant should possess Client-facing experience, able to interact directly with VP level Clients in person and able to understand the Client's needs to solve Network or IT related issues and difficulties quickly and tactfully. Extensive Travel Required >60% Candidate able to work extended hours and weekends Responsible for following established Events Networking standards and best practice procedures onsite at scheduled Events Ability to use good judgment, problem-solving and decision-making skills when working with Venue IT staff and partners. Create and maintain up-to-date documentation of network design, operation and procedure documentation. Experience in network operating systems, topologies, hardware, routing, switching, and security. Ability to deploy, manage and support Cisco wireless networks Knowledge of networking and server technology concepts, maintenance and procedures. Onsite Support for Gartner Events globally Good interpersonal and communication skills; ability to work independently and to manage priorities; strong organizational, analytical, and project management skills. Solid experience with Internet services and routing as well as experience working with ISPs an asset. Solid understanding and experience with enterprise level wireless networks and how to fine-tune them for very specific requirements. Skills Excellent communication and customer service skills Support of SSL IPSEC, PPTP protocols for remote access In depth knowledge of Microsoft WIN7/XP OS including file and print services Thorough knowledge of how to troubleshoot network issues using various network analysis tools (i.e. Fluke, Airmagnet,, etc.) Ability to create and read Network Diagrams for the planning of a Network deployment DHCP & DNS setup and maintenance Ability to configure, implement and troubleshoot Nomadix Gateways & Cisco Controllers Installation, configuration and troubleshooting of Cisco routers and switches Ability to configure, implement, troubleshoot and monitor Cisco wireless Access Points & controllers Ability to support clients with Wireless setup and troubleshooting on various operating systems Capable of setup and support of basic network monitoring tools (i.e. Solarwinds, etc.) Ability to use good judgment, and problem-solving skills for Help Desk support External vendor support #LI-RK2 Job Requirements Qualifications Setup, support and implementation of IP network solutions. Basic configuration and support of OSPF, EIGRP, PPP, VLAN, SPAN, and support of network management protocols and tools. Basic support of DHCP, WINS, remote access systems. Vendor Management experience Identify, isolate and resolve network problems quickly to mitigate business impact. Good interpersonal and communication skills; ability to work independently and to manage priorities; strong organizational, analytical, and project management skills. Solid experience with Internet services and routing as well as experience working with ISPs an asset. Solid understanding and experience with enterprise level wireless networks and how to fine-tune them for very specific requirements. Skills Excellent communication and customer service skills Support of SSL IPSEC, PPTP protocols for remote access In depth knowledge of Microsoft WIN7/XP OS including file and print services Thorough knowledge of how to troubleshoot network issues using various network analysis tools (i.e. Fluke, Airmagnet,, etc.) Ability to create and read Network Diagrams for the planning of a Network deployment DHCP & DNS setup and maintenance Ability to configure, implement and troubleshoot Nomadix Gateways & Cisco Controllers Installation, configuration and troubleshooting of Cisco routers and switches Ability to configure, implement, troubleshoot and monitor Cisco wireless Access Points & controllers Ability to support clients with Wireless setup and troubleshooting on various operating systems Capable of setup and support of basic network monitoring tools (i.e. Solarwinds, etc.) Ability to use good judgment, and problem-solving skills for Help Desk support External vendor support
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